Which delivery service do you use?
Where available, we use Royal Mail Tracked 24. Tracking details are supplied when available. Delivery is not guaranteed for the next working day.
When should my order arrive?
Delivery depends on processing time and the carrier network. Check the tracking reference for the latest information.
My tracking has not updated.
Carrier scans can be delayed. Contact support if the parcel remains overdue, providing your order number and tracking reference.
My parcel says delivered but I cannot find it.
Check the delivery location, safe place and household members, then contact support so we can review the tracking record.
Can I change my delivery address?
Contact support as soon as possible. Changes may not be possible after dispatch.
Can I return an order?
Contact support before returning anything. Applicable cancellation rights, return conditions and statutory exceptions depend on the product and circumstances.
What if my item is damaged or incorrect?
Keep the packaging and take photographs where practical. Contact support with your order number. Your statutory rights are not affected.
When will a refund arrive?
Where a refund is due, it will generally be returned to the original payment method. Processing times vary.
Where can I find product specifications?
Review the product listing and available supplier documentation. Verify batch-specific identity, composition and specifications against the relevant records.
Are products for human or veterinary use?
Follow the stated product restrictions and applicable law. A disclaimer does not make an otherwise unlawful product or supply lawful.
How do I contact support?
Use the Contact and Support link in the footer. Include your order number where relevant, but never send passwords or full card details.