ORDER PROCESSING
Orders are processed after payment and order details have been checked. Processing time is separate from the carrier delivery estimate.
DELIVERY — ROYAL MAIL TRACKED 24
Where available for the destination, orders are sent using Royal Mail Tracked 24. This service provides tracking and is generally intended for delivery on the next working day after Royal Mail accepts the parcel. It is not a guaranteed delivery time. Delays can occur due to weekends, public holidays, weather, operational disruption and other circumstances outside our reasonable control.
TRACKING AND ADDRESS DETAILS
Tracking details are supplied when available. Customers should provide a complete and accurate delivery address. Contact support promptly if an address is incorrect. Changes may not be possible after dispatch.
LATE OR MISSING PARCELS
Check the carrier tracking page first. If a parcel remains overdue, contact support with your order number and tracking reference. We will review the available information and raise a carrier enquiry where appropriate.
MARKED DELIVERED OR DAMAGED
If tracking says delivered but the parcel cannot be found, check the delivery location, safe place and household members before contacting support. Keep packaging and photographs of any damaged or incorrect delivery where practical. We will review the circumstances and take the steps required by applicable law.
RETURNS AND CANCELLATIONS
Contact support before returning an item. Do not send parcels to an address without return instructions. Returns and cancellation rights are subject to applicable UK law, including statutory rights that cannot lawfully be excluded. Certain sealed goods may qualify for a lawful exception to change-of-mind cancellation once unsealed, depending on the product and circumstances. We do not claim that every product is automatically non-returnable.
FAULTY OR INCORRECT ITEMS
Contact support with your order number and details of the issue. We will review the circumstances and explain the next steps. Nothing in this policy removes applicable statutory rights.
REFUNDS
Where a refund is due, it will generally be made using the original payment method unless applicable law requires otherwise or another method is agreed. Bank and payment-provider processing times can vary.
LAWFUL SUPPLY
Orders can only be fulfilled where the product and transaction are lawful and applicable requirements are met. A research-use disclaimer does not replace required licences or authorisations. Nothing in this policy excludes rights that cannot lawfully be excluded.
CONTACT
Use the Contact and Support link on this website. Include your order number and tracking reference where relevant. Never send passwords or full payment-card details in a support message.