INFORMATION COLLECTED
Depending on how you use the website, information may include account and contact details, delivery addresses, order history, payment status references, support messages and security logs.
WHY INFORMATION IS USED
Information may be used to manage accounts and orders, arrange delivery, provide support, process refunds, prevent fraud, maintain security and meet legal obligations.
SERVICE PROVIDERS
Information needed to fulfil an order may be shared with payment providers, delivery carriers, hosting providers and other service providers where appropriate.
RETENTION AND SECURITY
Information is retained for as long as reasonably necessary for business, legal, accounting, dispute-resolution and security purposes. Appropriate security measures are used, but no online system can be guaranteed completely secure.
YOUR RIGHTS
Depending on the circumstances, UK data protection law may provide rights to access, correct, erase, restrict or object to certain processing. Contact support to make a request. This notice must reflect the business actual data practices and should be reviewed before publication.
OPTIONAL ANALYTICS
With your permission, this website records first-party events such as page views, product views, add-to-cart actions and checkout starts to understand site performance. Analytics uses a pseudonymous session hash and does not store IP addresses in the marketing event table. You can reject optional analytics or change your choice using the Analytics preferences link in the footer. Some essential session processing may still be needed to operate accounts, carts and checkout.
Email and SMS marketing
If you explicitly opt in to marketing, we use your email address or mobile number to send the communications you requested. Marketing emails may contain individually tracked links so we can measure which campaign and featured product links are clicked. We do not use open-tracking pixels in these campaigns. You can unsubscribe using the link included in each message; opted-out addresses and numbers are suppressed from future marketing sends. SMS marketing is sent only to numbers confirmed by the administrator as having given permission, and includes an individual opt-out link. The SMS delivery provider processes the phone number and message to deliver the SMS; provider charges may apply to the sender.
Promotional offer
The homepage email signup advertises code 40J0MKA7 for 40% off a first order, limited to one redemption per customer and subject to the checkout rules. Signing up for marketing is optional and is not required to create a customer account.